Shop Terms & Conditions

Shop Terms & Conditions

Sales Tax

No sales tax will be charged for any orders.

Shipping, Handling and Packaging Information

Shipping and handling charges are a flat rate of $8.95 when packages are shipped via standard shipping within the contiguous United States. Express Shipping may be available upon request. Please contact us for pricing and availability. The shipping address provided at checkout cannot be changed once the package(s) has shipped. Sometimes our products are shipped with a signature requirement upon delivery. If you have any questions or if you would like to inquire about whether your order will require a signature for delivery, contact our customer service department at: customerservice@seversonsisters.org.

International orders and shipments to Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada will be charged a flat rate of $18.95. Any applicable duties or taxes imposed by the international destination country will be billed to the recipient directly, and is his or her responsibility. Severson Sisters does not collect money on anyone’s behalf for taxes or duties. If you have any questions regarding our policy on International shipments, please do not hesitate to email us at: customerservice@seversonsisters.org.

Secure Orders Online

Orders placed on seversonsisters.com are completely secure and our customers’ information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.

Delivery Time

You can expect your order to be shipped within 2-5 business days. 

Payment Options

We accept credit card payments from Visa, MasterCard, Discover and American Express. We also accept PayPal.

Product Damage or Defect

In the unfortunate event that your order arrives damaged or defective, please contact us right away. We will work quickly and diligently to resolve this issue for you. Claims must be reported within 5 business days of receipt by emailing our customer service team at: customerservice@seversonsisters.org. Please keep all packaging materials in case the shipper needs to inspect the package during their claims process.

Returns and Exchanges Policy

Severson Sisters is dedicated to customer satisfaction. If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for a refund, exchange or store credit within 30 days of receipt of the item. Simply email us within 30 days of receipt of the item and we will give you a return authorization number, which is valid for 10 business days. Once we receive your return, we will issue you a credit. If we receive your return without a Return Authorization Number, after the allotted 10 business day window has passed, or if we find that the merchandise has been used, your merchandise will be sent back to you at your expense. We encourage you to send all returns via insured mail for protection against loss or damage. Severson Sisters cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.